Privacy Policy

1. Information We Collect

When you place an order on Cheese Hub, we collect the following information to process and deliver your order:

• Personal details: your name, phone number, and delivery address.
• Order information: items ordered, payment method (cash on delivery or wallet), and order history.
• Usage data: pages visited, browser type, and device information collected automatically through analytics tools.

We do not collect or store credit/debit card information. All wallet payments are processed through third-party payment providers (easypaisa, JazzCash) who handle your financial data directly.

2. How We Use Your Information

• To process, prepare, and deliver your food orders.
• To communicate order status updates and delivery notifications via SMS or phone call.
• To provide customer support and resolve any issues with your orders.
• To improve our menu, service, and website experience.
• To comply with legal obligations and prevent fraud.

3. Data Storage & Security

Your data is stored securely using industry-standard encryption and access controls. We use Supabase (hosted on secure cloud infrastructure) for database management and Vercel for website hosting. Both providers maintain compliance with international security standards.

We retain your order history and personal information only as long as necessary to provide our services and comply with legal requirements.

4. Third-Party Services

We may share limited information with the following third parties solely to fulfil your order:

• Payment providers (easypaisa, JazzCash) — for wallet payment processing.
• Analytics (Vercel Analytics) — anonymised traffic data to improve our website.
• Error monitoring (Sentry) — to detect and fix technical issues.

We do not sell, rent, or share your personal information with advertisers or unrelated third parties.

5. Cookies

Our website uses essential cookies to maintain your session (e.g., keeping your cart contents). We do not use advertising or tracking cookies. Analytics data is collected anonymously and does not identify you personally.

6. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction or deletion of your personal data.
• Opt out of non-essential communications.

To exercise any of these rights, contact us using the details below.

7. Children's Privacy

Cheese Hub does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us and we will remove it promptly.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, reach out to us: